Good to know

Everything you need to know, before you book.

Booking, your stay, practical info: answers to the most common questions. And if yours isn't here, we'll get back to you.

Booking

How do I book a hotel?+

Directly on unisotel.fr, in just a few minutes: choose your dates, your hotel and your room, then pay online. It's that simple.

Where can I find the best price?+

Always by booking direct on unisotel.fr: no middleman, no commission, so the fairest price.

Can I change or cancel my booking?+

It depends on the rate you chose, shown clearly before payment and repeated in your confirmation email. A refundable rate can be cancelled free of charge up to 24 hours before arrival; a non-refundable rate is not refunded if cancelled.

Is payment secure?+

Yes. Payment is made online, securely, at the time of booking.

Your stay

What time can I arrive and leave?+

Check-in and check-out times are specific to each hotel: you'll find them on its page and in your confirmation.

Wi-Fi, parking, breakfast: what's included?+

Fibre Wi-Fi is free everywhere. Parking and breakfast vary by property: check the amenities on each hotel's page.

Short stay or long stay?+

Both. For a single night or several weeks, our hotels welcome quick stopovers and extended stays alike.

Practical side

Can I get an invoice for my company?+

Yes: an invoice is available for every stay. Enter your billing details when you book for your business travel.

Accessibility, special equipment?+

Each hotel's practical information (access, equipment) is on its page. If in doubt, the hotel team will be happy to help.

Can't find your answer?

Write to us: a real person will reply, with the same care you'd get at the front desk.